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Questions?
You can call Member Services at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Let us know you’re pregnant
Let us know you’re pregnant
If you’re pregnant, you’ll want to share the news with us. Just contact us.
That way, we can help connect you to the care and services you need. So you and your baby can be as healthy as you can be.
Give your baby the best start
After your baby is born, you’ll need to enroll them into Medicaid benefits. Your baby is covered for their birth month, plus two extra months.
You have a few options:
Call Cover Virginia: 1-833-5CALLVA (TDD: 1-888-221-1590). You can call them Monday through Friday, 8 AM to 7 PM and Saturday, 9 AM to 12 PM.
Contact your local Department of Social Services (DSS).
Your baby will get an ID number for eligible benefits as soon as possible. This helps ensure they’ll get all the care they need.
Benefits for you and baby
Benefits for you and baby
A healthy baby is the best reward, but now you can enjoy even more. Check out some of these benefits that you, as an Aetna Better Health® member, can use for you and your baby.
Baby Matters is all about getting you and your baby the care you need. It’s a benefit you can enjoy before and after your baby is born. Why take part? You’ll get support through your pregnancy and as a new mother. And you can get rewards, too.
Get rewards for care
With Baby Matters, you can earn up to $50 for going to your prenatal and postpartum visits.
The dollars appear on a special card you’ll receive. You can use the card to buy healthy food, maternity supplies, and diapers at local and online stores.
After you complete your visits, you’ll want to contact us to claim your rewards.
$25 per month for OTC products
If you’re pregnant or a new mom and you’re connected with a care manager, you may be able to receive $25 per month for certain over-the-counter (OTC) products through CVS Pharmacy®. You can use this OTC benefit to buy items to care for your and your baby’s needs.
New Moms Box
If you’ve recently had a baby, you can also get a New Moms Box to help you during this special time. The box contains items filled with things you and your baby need. Even better, you can get this box delivered to you, at no extra cost.
More about the New Moms Box and $25 OTC benefit
Extra support for monthly periods
Members (ages 10 to 55 years old) can also enjoy up to $20 per month to use toward menstrual (period) care products through CVS Pharmacy. You can get these items delivered to you at no extra cost. To receive coverage, you must choose products from the list of approved OTC items.
With the Pacify app, you can connect with nurses, lactation consultants, birth doulas and more — 24 hours a day, 7 days week.
Using phone or video-chat, you can get help from:
Birth doulas: Support through your pregnancy and info on how to prepare for a safe delivery.
Pacify lactation consultants: Breastfeeding support and answers to other feeding-related questions.
24-Hour Nurse Line: Quick answers to your health questions.
Member Services line: Help and info related to your benefits and more.
Behavioral Health helpline: Get support in a mental health crisis — anytime, anywhere.
You can call as often as you need to — no appointment required. Start your membership today. Just download the app on the Apple® App Store® or Google Play™ store. Use membership code AVAM1 when you sign up.
Just for being a new mom, you can also enjoy:
300 free diapers
A virtual baby shower, plus a portable (travel) crib for attending
More help during pregnancy
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More help during pregnancy
We’re here to help you stay healthy through your pregnancy. If you have a high-risk pregnancy, a care manager can help you get the special care you need. You’ll get support, including info about preterm labor and birth.
What is preterm labor?
Preterm (early) labor is labor that starts before 37 weeks of pregnancy. It can cause an earlier birth, which may lead to health problems that can affect the baby.
Any pregnant woman can have preterm labor. It may start for no reason, but you’re at a higher risk if you:
- Are carrying more than one baby (twins, triplets or more)
- Have had preterm labor or an early birth in the past
- Use drugs or alcohol while pregnant
- Smoke or use other forms of nicotine while pregnant
- Have bleeding during pregnancy
A care manager can help you:
- Learn more about your pregnancy
- Make a care plan that’s right for you
- Get services and care
- Work with health care providers, agencies and groups
- Get services after hours in a crisis
- Arrange services for children with special health care needs
To learn more, just contact us. Or visit our care management page.
Support for breastfeeding
Are you planning to breastfeed your baby? If yes, you can get help from a lactation consultant. They’ll help you learn more about breastfeeding. The best time to call a lactation consultant is while you’re pregnant. Then, you can plan and prepare before your baby arrives.
Just contact us and we’ll help you get started.
To get help with breastfeeding, you can call the:
- National Breastfeeding Helpline: 1-800-994-9662 (TDD: 1-888-220-5446)
- La Leche League: 1‑877‑452‑5324
Breast pumps are a covered benefit. You can get your no-cost breast pump up to 30 days before your baby's birth. Just contact us to get your pump. After you confirm your shipping address, your pump will be sent to you in the mail.
If you’re breastfeeding, you’ll want to empty your breasts regularly by feeding or using a breast pump. This prevents your breasts from becoming full and painful. Many women find it helpful to use a breast pump.
You can pump breast milk when it works for you. Then your baby can get the best nutrition, no matter what your schedule. A breast pump also gives other family members the chance to feed and bond with your baby.
Women, Infants and Children (WIC)
Women, Infants and Children (WIC)
WIC is a national nutrition program that aims to protect the health of women, infants and children. The Virginia WIC program provides these services at no cost:
Help with breastfeeding questions
Referrals to agencies
Healthy food, like fruits and vegetables
Healthy eating tips
You can find WIC programs in:
County health departments
Hospitals and clinics
Community centers
Schools
Other places in your area
Want to learn more about WIC?
Just contact us. You can also visit WIC to find out if you’re eligible for benefits.
More info for a healthy pregnancy
You’ll find topics on everything from pregnancy to well-child visits.
Check out this source for info about how to get ready for your baby, childbirth and more.
Learn how to prevent premature birth. The goal is to avoid long-term health problems for your baby. You’ll also find tools and more info for a healthy pregnancy.
Learn about postpartum depression and how to get the help you need after having your baby. You can also check with the Centers for Disease Control and Prevention (CDC) for info on overall health and wellness.