Contact us
Find contact information for Provider Relations or other information you may need.
Welcome providers
We’re a state-contracted health plan that offers Medicaid services statewide. As a network provider, you enjoy a lot of benefits, from ongoing support and training to timely claims processing and competitive compensation. Together, we can improve health care access and quality in Virginia.
Already a provider?
Choose helpful links for the most common things providers search for on this page.
Getting started
Here are some helpful provider links if you’re new to our network.
Find tools and resources, including education on cultural competency and health equity.
You can submit claims through our secure provider portal or by mailing a claim form to us.
Learn how to request PA and find information on criteria, forms, timelines and referrals.
You can find your provider manual, forms and all the other materials you need right here.
About us
About us
Aetna Better Health® of Virginia is part of Aetna® and the CVS Health® family, one of our nation’s leading health care organizations. We’ve been serving people who use Medicaid benefits for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
Our national experience helps us do a lot of great work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Virginia a great state. Members can get the care they need to be as healthy as possible. And they can do it all close to home.
Visit the Aetna Better Health website to learn more.
Consider joining our Provider Advisory Committee. You can provide valuable feedback about what’s working and what needs improvement. We’ll use your input to make our plan better.
Need help or have questions? We’re here for you
Aetna Better Health of Virginia was rated 3 out of 5 in NCQA’s Medicaid Health Plan Ratings 2022. The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA's website contains information to help consumers, employers and others make informed health care choices.