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Your $25 monthly benefit

You should have everything you need to help you feel your best. That’s why we’re working with CVS Health® to give you $25 of over-the-counter (OTC) health supplies and products. And we'll send it to you every month at no extra cost. Ready to order? Just visit OTC Health Solutions®, create an account or sign in and start shopping. You can also order by phone or in store.

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Get the things you need. Every month. In store or delivered to your door.

As a CVS Health company, we’re offering you this $25 OTC benefit as part of your Aetna Better Health® benefits. You can use the money to spend on a variety of health products, like:

Personal care

Oral care, hand sanitizer, lotion, facial tissues, maxi pads and more.

First aid care

First aid kit, bandages, disinfectant, disposable gloves and more.

Baby care

Diaper rash ointment, unscented cleansing wipes and more.

Cold remedies

Cough drops, sore throat spray, digital thermometer and more.

 

Ways to shop

 

For complete instructions, see our OTC Item Catalog (PDF).

Online

 
  • Visit the OTC Health Solutions website and create an account or sign in with your member ID and password.
  • Browse eligible health items and add them to your cart.
  • Place your order and we’ll send your items to you at no extra cost.

In store

 
  • Download the OTC Health Solutions app for iPhone® or Android™ and create an account or sign in.
  • Visit a CVS Pharmacy® store and use your smartphone to scan shelves for eligible items.
  • Have the cashier at checkout scan your digital bar code on the app. 

By phone

 
  • Review the OTC Item Catalog (PDF) and make note of which eligible items you’d like to order.
  • Call OTC Health Solutions at 1-888-628-2770 (TTY: 711) any time Monday through Friday, 9 AM to 8 PM.
  • Place your order and we’ll send your items to you at no extra cost.
  • Download on the app store
  • Get it on google play

Quick tip

 

  • You’ll need to order supplies for each benefit period by 11:59 PM of the last day of the month.

  • If you don’t use all the money in your benefit, it doesn’t roll over to the next month. So be sure to use up the full amount each month. 

You’ve got questions. We’ve got answers.

You can use your OTC benefit as many times as you need, up to $25 per month. And the limit is $25 per household.

No, unused benefit amounts do not roll over to the next month.

No, $25 is the limit amount.

Most orders will arrive in less than 7 business days. It may take longer during peak busy times. If you haven’t received your order within 14 days, call OTC Health Solutions at 1-888-628-2770 (TTY: 711). 

 

Yes, you can cancel your order within 30 minutes of placing it. To cancel an order, just call OTC Health Solutions at 1-888-628-2770 (TTY: 711).

Once you’ve placed your order, you will receive a confirmation number. Always make sure to keep note of your confirmation number.

Questions?

For more info about this benefit: Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
 

 For help with your order: Call OTC Health Solutions at 1-888-628-2770 (TTY: 711). You can call Monday through Friday, 9 AM to 8 PM. 

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