Renew every year
You may need to renew your coverage each year. Learn more about how to keep your coverage.
Aetna Better Health® of West Virginia
When you choose us as your Medicaid or Children’s Health Insurance Program (CHIP) plan, you’re choosing care you can trust. It’s about bringing together what matters most to your health. Because healthier happens together®.
We’re here for members statewide. And we offer services for those who qualify for each plan. Not yet joined? Learn about becoming a member. Already joined? Get started with your new plan.
Your plan options
We offer plan options that meet different needs for different people:
Medicaid offers coverage for low-income and working people or:
- Families
- Their children
- Pregnant women
CHIP is a low-cost health care plan for children (under age 19) of working families. CHIP also covers pregnant women (19 and older) meeting eligibility requirements.
Mountain Health Promise serves children and youth who are:
- In foster care, kinship care and adoptive care
- Eligible for the CSEDW (Children with Serious Emotional Disorder Waiver)
Mountain Health Promise members do not need to enroll. If you qualify, you are automatically enrolled in the program.
Find what you need
Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits.
Not sure if you qualify for Medicaid?
Not sure if you qualify for Medicaid?
Understanding Medicaid and CHIP can be a challenge. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the screening tool to get started.
TITLE: Lots of people have questions right now.
SEARCH BAR: Affordable slow-cooker recipes?
SEARCH BAR: Good prices on cat food?
SEARCH BAR: Best hair clippers?
SEARCH BAR: Math homework help?
TITLE: Some questions are harder to ask.
GONZALO: What if I keep my job but I get furloughed?
ISAIAS: What if I lose my health insurance?
TITLE: You’re not alone.
TITLE: Millions of people have lost their health insurance in 2020.
TITLE: Many of them are now on Medicaid.
HANNA: What if I’m pregnant? What if it’s twins?
FAY: What about my kids? Can they be covered?
TITLE: Children can be covered by Medicaid, too.
ISAIAS: My kids are covered, but what if my nephew moves in?
FAY: What if I’m responsible for my disabled brother?
TITLE: Other family members may be eligible for Medicaid even if you aren't.
TITLE: Find out if you or your family qualifies for Medicaid.
GONZALO: Where do I start?
TITLE: Visit AetnaBetterHealth.com and choose your state.
LOGO: Aetna Better Health
Keep your coverage Don’t lose your benefits
Update contact info
To keep your benefits, be sure to report to DOHS (Department of Human Services) about any changes to your info. If you’re a Medicaid or CHIP member, you’ll also want to report the change to Member Services. Visit our renewal page to learn more.
Get help
Have questions? Contact us. Or call us at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Helpful info
Resources and services
Get the support you need. Learn about resources and services you can use.
Health and wellness
Here, you’ll find tips about getting as healthy as you can, as well as how to get the most from your plan.
About us
About us
Aetna Better Health of West Virginia is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make West Virginia a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.
Want to learn more about us? Check our general Aetna Better Health website.
Legal notices
Aetna is part of the CVS Health® family of companies.