Non-discrimination Notice

Aetna complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Aetna does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Aetna:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
  
  
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as: 
  
  
  • Qualified interpreters
  • Information written in other languages

If you need a qualified interpreter, written information in other formats, translation or other services, call the number on your ID card or 1-800-385-4104.
 

If you believe that Aetna has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Civil Rights Coordinator at:

Address: Attn: Civil Rights Coordinator

   PO Box 818001    
   Cleveland, OH 44181-8001

 

Telephone:1-888-234-7358 (TTY: 711)

Email: MedicaidCRCoordinator@aetna.com

You can file a grievance by mail or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019 (TDD: 1-800-537-7697).

Complaint forms are available. 

Aetna® is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company, and its affiliates.

Multi-language Interpreter Services

• ENGLISH: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call-1 844-365-4385 (TTY: 711).
• 
  SPANISH: ESPAÑOL: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-844-365-4385 (TTY: 711).
• 
  VIETNAMESE: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-844-365-4385 (TTY: 711).
• 
  TRADITIONAL CHINESE: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 
  1-844-365-4385 (TTY: 711)。
• 
  KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  
  1-844-365-4385 (TTY: 711).
• 
  GERMAN: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-844-365-4385 (TTY: 711).
• 
  Arabic
  
• لاحظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم  
  1-844-365-4385 (TTY: 711).
• 
  HMONG: LUS CEEV: Yog tias koj hais Lus Hmoob, ces yuav muaj kev pab txhais lus pub dawb rau koj. Hu rau  
  1-844-365-4385 (TTY: 711).
• 
  TAGALOG: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-844-365-4385 (TTY: 711).
• 
  FRENCH: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-844-365-4385 (TTY: 711).
• 
  LAO: ໂປດຊາບ: ຖ້າວ່າທ່ານເວົ້າພາສາລາວ, ຈະມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໂດຍບໍ່ເສຍຄ່າໃຫ້ແກ່ທ່ານ. ໂທຫາເບີ 1-844-365-4385 (TTY: 711).
• 
  THAI: เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-844-365-4385 (TTY: 711).
• 
  CHEROKEE: ᎭᎦᏎᏍᏓ: ᎢᏳᏃ ᏣᎳᎩ ᎦᏬᏂᎯᏍᏗ ᎯᏬᏂᏍᎩ, ᎦᏬᏂᎯᏍᏗ ᎢᏳᎾᏓᏛᏁᏗ ᎤᎾᏓᏍᏕᎵᏗ ᎢᏳᎾᏓᏔᏁᏗ, ᎠᏎᏊᎢ Ꮭ ᎪᎱᏍᏗ ᏧᎬᎶᎶᏗ ᏱᎩ, ᏂᎯ ᎾᎢ ᎡᏣᏛᏅᎢᏍᏓᏁᎸᎢ. ᏫᎨᎯᏴᏓᏏ 1-844-365-4385 (TTY: 711).
• 
  Farsi
• توجه : اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با شماره  
  1-844-365-4385 (TTY: 711).
• 
  Urdu
  
• خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں۔ کال کریں  
  1-844-365-4385  (TTY: 711).
• 
  BURMESE: မြန်မာ - သတိ - သင်မြန်မာစကားပြောဆိုပါက သင့်ထံ ဘာသာစကား ကူညီပံ့ပိုးရေး ဝန်ဆောင်မှုများကို အခမဲ့ ပေးဆောင်သွားပါမည်။ သင့်အိုင်ဒီကတ်၏ကျောဘက်ရှိ နံပါတ် သို့မဟုတ်  
  1-844-365-4385 (TTY: 711) သို့