Skip to main content
  • Provider site
  • Contact us

    • Benefits and services

    Member resources

    Community connections

    Your services and resources

    Here are some resources to help you stay as healthy as possible. We cover topics like depression and substance use, as well as what to do in a crisis and how to help youth in their transition to adulthood.

     

    Have a question?

    You can call Member Services at 1-833-711-0773 (TTY: 711). from 7 a.m. to 8 p.m., Monday through Friday.

     

    Services

    Rides

    Call 911 for emergencies. Ambulance rides are covered by your Medicaid health benefits.

     

    Need a ride to an appointment? Non-emergency transportation is available.

     

    • Members of a managed care organization (MCO) should contact their MCO to schedule transportation.
    • Members who are not enrolled in an MCO should contact their local County Department of Job and Family Services office to schedule transportation through the Non-Emergency Transportation (NET) program.

     

    Questions about rides? Just call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. We can connect you to the right place to learn more about rides.

    Languages and formats

    If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. Then, ask for an interpreter. You'll get this service at no cost.

     

    If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.

    Your community resources

    Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you, your family members, and other people who care about you. We want you to know about them. That’s why we’ve made this list for you and your family.

    Life-threatening emergencies

     

    Call 911 or go to the nearest hospital if:

     

    • You’re having a life-threatening emergency
    • You need help right now

    You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.  

     

    Other types of emergencies

     

    Call our behavioral health hotline at 1-888-418-MRSS (6777) (TTY: 711). Then, choose the crisis option. 

     

    • From 5 a.m. to 5 p.m.: We’ll connect you with a care coordinator.
    • After hours: We’ll connect you with the state crisis line. Or you can call directly at 1-800-720-9616.

     

    No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

     

    Learn how we partner with the Ohio Department of Mental Health and Addiction Services to strengthen behavioral health services statewide.

    This search tool can help you find free or reduced-cost resources for food, housing, utilities and supplies. You can also find mental health support, as well as health, wellness and legal services.

     

    Find resources

    OhioRISE has resources in place to support you. Your OhioRISE benefits start with a system of care that focuses on youth and families. Care coordinators and care management entities (CMEs) partner with you to create a team and support you every step of the way.

     

    Here are more resources and information you can use, from addressing trauma to managing common issues that affect youth and families.

     

    Drug and alcohol resources

     

    Do you or someone you love use substances like drugs or alcohol? Problems with substance use are common, and you’re not alone. Talk with your doctor right away. You can also check these resources for support:

     

     

    Smoking (nicotine and tobacco) resources

     

    Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. It’s not easy. But with the right plan and support, you can reach your goal. Just check out these resources to start:

     

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help. Be sure to learn how to visit these resources safely.

     

    Human trafficking includes two different types of crimes:

     

    • Labor trafficking happens when people are compelled to work or provide services through the use of force, fraud, or coercion.
    • Sex trafficking happens when people are compelled to engage in commercial sex through the use of force, fraud or coercion. If the person is under age 18, force, fraud or coercion aren’t needed to make it a crime.

     

    Need help with the transition from childhood to adulthood? This group is called transition-age youth (16 to 21 years of age). Resources can be hard to find, and you may not know where to start. Check these links to learn more about help and support during this time:

     

    We work with our local partners to ensure you get the support you need. Here’s a list of Ohio resources you might find useful: 

     

    State Medicaid website

     

    Information about physical health

     

    United Way in Ohio

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Call 211 for help with food, housing, jobs, healthcare, counseling and more.

    All trademarks are the property of their respective owners.

    Also of interest: