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    • Aetna Better Health® of New Jersey

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    For members

    Health and wellness

    Resources and services

    Here are some local and national resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for things like substance use or mental health issues, you're not alone. Reach out today.

    Our services

    Get help in a crisis
     

    No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
     

    If you have thoughts of harming yourself or someone else, call 911 or one of these numbers right away:
     

    Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If you can’t wait until you can see your doctor, call 1-855-232-3596 (TTY: 711) anytime. Then, choose the option for the Nurse Line.

    Want to talk with us in person? Come see us at our Healthcare Central Store. It’s our Medicaid (NJ FamilyCare) Guidance Center in Newark, NJ. You can stop by to get answers to your questions face to face. We’ll be there to guide you through your benefits and more.
     

    • Phone: 1-959-299-32102 (TTY: 711)  
    • Hours: Monday through Friday, 10 AM to 5 PM   
    • Location: 48A Jones St., Suite C-101 Newark, NJ 07103 

    If you don’t have a ride to your appointment, you can get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact Modivcare at 1-866-527-9933 (TTY: 1-866-288-3133). Be sure to schedule your ride at least 2 business days before you need it.

    Need language help? Just call 1-855-232-3596 (TTY: 711). You can get:
     

    • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
    • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
    • Info in another format, like audio, large print and braille
    • Materials in other languages if your primary language isn’t English

    Community Resource Directory


    Caring and helpful resources are just around the corner. Using the Community Resource Directory (CRD) tool in your Member Portal, you can find support and services near you. From food and housing services to wellness and mental health support and more.

     

    Aside from searching for resources, the CRD also allows you to:
     

    • Save your resources
    • Share feedback and suggest new resources 
    • Suggest edits to existing resources

    How to get to the CRD
     

    • Log in to your Member Portal, or sign up if you don’t already have an account.
    • Under the “Resources” column, go to “Community Resource Directory.”

    Member Portal

    Local and national resources

    Here’s a list of programs, services and hotlines that may be helpful to you.

    We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check these resources to learn more:  

     

     

    Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? New Jersey offers programs that can help. Here are a few resources you’ll want to check out:
     

    State resources
     

    National resources
     

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help by calling the National Domestic Violence Hotline at 1-800-799-7233 (TTY: 1-800-787-3224)


    For your safety:     Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.

     

    Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.


    Just check out these resources to help you get started:
     

    Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

    We work with our local partners to ensure you get the support you need.
     

    Here’s a list of state resources you might find useful:

    Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get help.

     

    Just check out these resources to learn more:
     

     

    Learn more about early childhood education. You can also find a Head Start near you.

    WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The New Jersey WIC program provides these services at no cost:
     

    • Help with breastfeeding questions  
    • Referrals to agencies  
    • Healthy food, like fruits and vegetables   
    • Healthy eating tips  

    You can call WIC to see if you and your child can use the service: 1-866-44 NJ WIC (1-866-446-5942). Or visit the New Jersey WIC website for more info.

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.

    Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

    Boys Town National Hotline is a trademark of Boys Town.

    Questions?

    Just call Member Services at 1-855-232-3596 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

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