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Are you trying to contact us about any of these?
Learn how to file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
Learn how to get started with your new plan by registering for your member portal.
Other contact information
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You can reach us at our address:
Aetna Better Health® of Kentucky
9900 Corporate Campus Drive, Suite 1000
Louisville, KY 40223
Fax
You can fax us at our toll-free number:
855-454-5578
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Behavioral health crisis line
You can reach us at:
1-888-604-6106 (TTY: 711)
Contact Member Services
For questions or language assistance, just call 1-855-300-5528 (TTY: 711), Monday to Friday, 7 AM to 7 PM ET.